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Evening opening hours: Our phone lines and live chat are open until 7pm this Tuesday, Wednesday and Thursday.
01283 535333
on orders over £75
5 year warranty
on items over £150
Pay by Purchase Order
with an Education Account


We ship around the world to a variety of customers, from Schools to Music Services, Councils and Private Customers and Military to Brass Bands. Within our team, there are musicians, teachers, performers and music graduates to ensure you always receive the best possible advice and service from people passionate about making music.

Gareth Haines
Managing Director

Gareth is Managing Director of Normans Musical Instruments. A Brass player, Gareth has considerable technical knowledge and experience on a broad range of instrument types gleaned from working with and visiting both players and instrument makers across the globe during his 20 years in the business.


Kerry Haines

Kerry is primarily involved with all aspects of e-commerce at Normans Musical Instruments. A Music Graduate from the University of Durham, Kerry has a wide musical knowledge with particular expertise in woodwind and keyboard instruments.


Andy McKeown

Andy is a Director of Normans Musical Instruments and also a Brass player. He has worked within the business for over 20 years. During this time he has been involved in all areas from Sales and Marketing to Operations and Web Development so has experienced both Normans and the wider Musical Instrument industry from many aspects.


Sue O'Callaghan
Customer Support

Sue has been part of the customer support team at Normans since 2014 and is front of house for customer service, helping to resolve any problems. Sue has been a brass player since an early age and now plays trombone in several local bands.


Liz Herbert

Liz has been with Normans since 1993 and contrary to what her colleagues say, was not using the abacus when she started! Liz is the main contact with our suppliers, and has built up great relationships over the years. Most of her spare time is spent spoiling her grandchildren and listening to her teenage idol Rod Stewart.


Rachel Kinson

Rachel joined Normans in June 2016 after graduating from university with a degree in Mathematics. Rachel looks after the day to day running of the Normans accounts and ensures everyone is paid on time. She loves to listen to music and would like to learn to play piano.


Jack Patrick
Sales & Marketing Manager

Jack joined the Normans team in September 2012 after graduating from university with a degree in music. Jack is the main contact for education customers as well as managing the sales and marketing team. Jack is a guitar player with particular expertise in music technology.


Nick Walker
Sales Advisor

Nick joined the Normans Sales Team after a musical career spanning 35 years; firstly as a principal trombonist in Her Majesty's Royal Marines Band Service for 24 years, performing around the UK and worldwide. This includes performing on the Royal Yacht Britannia and then within the education sector teaching GCSE, A Level Music and Music Technology. Nick is a keen big band and jazz performer and Hi-Fi enthusiast.

Dan Boden
Key Account Manager

Dan joined Normans in June 2016, becoming a member of the Customer Support Team and has since moved to the Sales Team! After gaining a degree in Music from the University of Derby, he has worked in Music Education in both the UK and the Netherlands. A guitarist by trade, Dan continues to perform with his band and other various musicians around the West Midlands.


Delphine Boardman
Creative Marketing Lead

Delphine joined Normans in 2017 after graduating in Graphic Design from Leeds Beckett University. Working within the marketing team, she manages and designs the content for our product listings across our website and marketplaces, as well as regularly updating our blogs and newsletters.


Duan De Waal
E-Commerce Admin

Duan joined the Normans team in April 2017 with a degree in Music Technology and a background in sales and e-commerce. Mainly focusing on stock movement and operational reporting, he's also involved in marketplace analysis and deals with third-party marketplace listings.


Zoe Sample
E-Commerce Admin

Zoe joined the Ecommerce team in February 2016, managing pricing across the board as well as reporting and analysing market trends. She also makes sure stock moves through our transport network so all orders will leave on time. Having played the flute and keyboard at school many years ago and Zoe hopes to learn the piano in the future.


Gary Collins
Technical Operations Manager

Gary joined the Normans team in May 2012. Gary is part of the E-Commerce team focusing on technical operations aspects. He ensures our systems are working as they should be and helps to fix them if they're not. He would like to learn to play the guitar if the time could be found to do so.


Daniel Hilliard
E-Commerce Data Analyst

Dan joined Normans in October 2020 whilst continuing his studies in Data Science at OU and with a background in Excel automation. Involved with e-commerce technical operations including analysis, reporting and data presentation and aiming towards full process automation with rigorous systems testing, helping make Normans as efficient as possible!


Judit Barta
Warehouse Manager

Judit joined Normans in 2016 working within our warehouse and has recently been promoted in 2018 to Warehouse Manager. She ensures the warehouse runs smoothly and all orders leave promptly. Judit likes to buy all sorts of instruments for her daughter, cue lots of loud musical evenings at home!